Where to find it
Go to Settings → Cash management & closing. It holds two tabs: Cash management for cash sessions (opening and closing the drawer, cash in and cash out) and End of day for the closing report itself.
Step 1: check
The POS first shows whether any orders are still open. That is the moment to deal with them — a table left open does not count towards today's revenue.
Tables open that are not coming back? Use Release tables and then Check again. Want to see where you stand without closing, tap Interim X report (print / PDF). You can run an X report as often as you like; it closes nothing.
If the picture is right, continue with Continue to counting.
Step 2: count cash and card
Two fields, both there to check against:
- Cash — the amount you counted in the drawer.
- Card — the day total from the card terminal.
If the card amount differs from what the POS expects, a reason for the card difference is required. That is not red tape: a card difference almost always has a concrete cause — a payment taken on the terminal but not in the POS, a refund processed only on the terminal, or a double charge. Writing it down straight away means you still know in three weeks' time.
The notes field is there for anything else worth mentioning.
Step 3: the report
You see the report with the difference between counted and expected. If it is right, you finalise it with Yes, close definitively in the confirmation.
A Z report is final. You can print it and keep it as a PDF, but you cannot change it. So check the difference before you confirm.
Step 4: done
Afterwards you can print the Z report or save it as PDF, and start the next day with New end of day. Earlier reports stay in the overview with their journal number.
Differences that keep coming back
- Cash tips handed back as change. The tip was booked but is not in the drawer. That is a shortfall the size of the tips, every single day.
- Refunds done only on the terminal. Process them in the POS as well, otherwise revenue stays too high. See Overcharged or settled by mistake.
- Cash in and out that was never recorded. Money leaving the drawer during the day (groceries, a supplier) belongs in the Cash management tab as Cash out.