Not saved yet
Is the product still in the POS screen and the order not saved or sent to the kitchen? Then simply remove the line or lower the quantity. Nothing else is needed.
Already saved to a table
Once the order is on the table it is no longer a typo but a correction: the order may already have gone to the kitchen or been printed. The POS therefore asks for manager approval.
- 1Remove the line from the order.
- 2The POS says only a manager or higher may remove items directly from a table order.
- 3Have a manager enter their staff PIN.
- 4The line comes off and the order is recalculated.
That way you keep a trail of who removed what, without the floor staff having to wait for someone who can log in.
From the order overview
You can also cancel a line from Orders → open the bill → Cancel on the line. Enter a clear reason — the POS asks for at least a few characters and keeps that reason with the bill. The line stays visible as "Cancelled", so it is clear afterwards what happened.
Already settled
On a paid bill neither works, and that is deliberate. The POS says the order has already been paid and points you to Refunds. See Overcharged or settled by mistake.
Removed lines do not disappear from your records. They are stored with time, staff member and reason — useful when you want to see where the waste is.