How to do it
- 1Go to the floor plan.
- 2Press and hold the table the bill belonged to.
- 3Choose Reopen last bill.
The bill returns to the POS and the table shows as occupied again on the floor plan. You can carry on ordering and settle it again afterwards.
When the option is not there
Reopening only works when:
- the table is free at that moment — if the table already has a running order, reopening would mix two bills;
- there is a bill with the status Paid. The POS automatically picks the last closed bill for that table.
If you refunded the bill in full through Settings → Refunds, it has the status Refunded and no longer shows up as reopenable — ring the table up as a new order instead. If you refunded it through Orders → Refund, the bill stays on Paid and can still be reopened.
Reopening refunds nothing. The payment already on the bill stays there — when settling, the POS only charges the difference. If money has to go back to the guest, process a refund first.
Who is allowed to do this
As the owner, always. Staff need the Manage tables permission; without it the POS says you do not have permission to reopen a bill.